The 2-Minute Rule for telus billing support
The 2-Minute Rule for telus billing support
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I've experienced challenges Using the Tech Support for the house World-wide-web also so tough we invested about one hour managing a problem. I’ve been having for months and months.
Hey @DjE we can easily undoubtedly do what we can to aid. Can you you should ship us A non-public message and we will go from there?
• An acquaintance who is also a Telus customer showed me his plan specifics, and he is acquiring a similar system for significantly fewer with no need to buy devices, which contradicts what Abdul explained to me.
00 extra per month. Even though my deal says promo price tag is for two a long time my bill suggests it's just one yr. Soon after expending an afternoon currently trying to get enable, once the third individual I spoke they mentioned they will consider it and contact me back. I didn't get a contact back with responses. This is totally unacceptable. I regret signing up with Telus and can explain to everyone I do know to by no means sign up with them. Away from curiosity I referred to as Shaw and promptly experienced the call answered and the individual I spoke with was clear and articulate. Feeling trapped within a agreement and for the mercy of a giant procedure that has no assistance for its customers.
I had to Get in touch with CS right now with Chat and also the Office I need to speak to is just readily available by cell phone. The CS on Chat arranged a simply call again at an arranged time slot. When that Section identified as me afterwards I received everything sorted out.
• In my discussion with Juan from your loyalty workforce, I had been falsely accused of currently being discriminatory Once i referenced An additional Office, which was remarkably offensive and uncalled for. Juan afterwards apologized, stating the knowledge was totally unacceptable.
once the agent evaluation my account he claimed I can not provide you with a deal or credits such as you have now together with your exiting account, so i just gave up and hangup the mobile phone.
• I spoke to multiple agents, such as Maria and Regal, who could not give clarity or escalate my case as requested.
The TELUS team acknowledges that our function spans several Territories and Treaty places and we have been grateful for the normal Knowledge Keepers and Elders who will be with us today, whoever has absent in advance of us plus the youth that encourage us.
so i known as the customer server (Jane) to unravel The difficulty after explaining the problem and what It is transpire, The agent just aspect with her companion and she or he lied in regards to the credits and discounts they faraway from my account being a loyal customer with Telus and she explained the credits expired and no more available, she Believe i'm stupid, Should the low cost has expired i ought to see the expiration date on my bill like i see on home service bill.
I am seeking the telephone number to call to talk to the agent and questioning if they can be found in the weekend. I need to make payment arrangements and attempted to on chat, however they advised me I have to simply call.
Also, I used to be disconnected various occasions when endeavoring to speak with support and perhaps left on hold without any resolution.
Today my cellular phone stopped connecting on the telus network. Because of this it's taken me a 45 to sift from Telus customer service the ai gate keepers prompt's just to speak to a true particular person, all when telus ai attempts everything to not make it possible for me to speak to a real individual.
The TELUS staff acknowledges that our perform spans many Territories and Treaty regions and we have been grateful for the traditional Know-how Keepers and Elders who're with us today, those who have long gone ahead of us plus the youth that inspire us.
Yeah, I’m binding by a two calendar year contract regretably, I’m only 4 months in, but I did get someplace. I assume The executive Workplace known as me nowadays so I've a telephone discussion with him in one hour. We’ll see how that goes.